Details of the Infinity and Infinity+ Service Contracts terms and conditions found here
Will I lose my water supply when you attend to service the pump set?
To fully check the mechanical components we often need to shut the boosted water off briefly, normally for a maximum of 20 minutes. However this can be avoided if there is a mains bypass or we can carry this out at a suitable, specific time.
We had a power cut last night and both of the inverters on the cold water booster set have failed. Is this covered by the Infinity+ Package?
Yes. We will attend and replace the inverters and recommission the system.
Someone has dropped a brick onto the pump in the basement and it's stopped working. Is this covered?
Yes. Certainly. Ensure the unit is electrically isolated and made safe and an engineer will attend site promptly with parts required to rectify the fault.
The office washrooms have hardly any water coming from the taps and the toilets are not flushing properly - what can you do?
In many instances like this, a brief conversation with our knowledgeable and highly experienced internal support technicians will get you up and running in minutes. If a site visit is required, the is would be scheduled immediately.