Warranty Support from Dutypoint

Your details

Site and equipment information

System types / What system is this unit connected to?CHW (Chilled Water) <12°LTHW (Low Temp Hot Water) >90°MTHW (Medium Temp Hot Water) 90° - 120°HTHW (High Temp Hot Water) 120°>DHW (Domestic Hot Water)Cold Water Boosted System (Potable)Cold Water Boosted System (CAT5)Fire SprinklersRain/Grey waterI don’t know

Where to find your serial number:

Has the equipment been commissioned?*YesNo Has the equipment been serviced?*YesNo

Upload an image of the fault

Has the building lost water/pressure/heat?*WaterPressureHeatNone of the above

Details about the fault

Mechanical Faults (tick all that apply)

Excessive noiseLeakPressure droppingIs the tank full?

Electrical Faults (tick all that apply)

Has power been proven to the equipment?Are there BMS connections, e.g. Remote start/stop?Is the low water switch connected?

Parameter/Settings issue

Is the unit acting sporadically/fluctuating? Submit