During the COVID-19 pandemic, we prepared the information below to address some of the questions our clients and customers had regarding our ability to continue providing goods and services to businesses.
- We are following the latest government advice and are committed to, and are taking the necessary steps to safeguard our people, their families and our customers.
- We remain fully operational and able to receive and fulfil orders at very short notice.
- We have a detailed internal business continuity plan that allows us to continue to provide excellent customer service while working from remote locations, this includes the provision of after sales service; our service engineers are available to undertake service visits nationwide. Please contact service@dutypoint.com to book an appointment.
- We are committed to fulfilling any pre-existing or future customer visits and CPDs and will take the necessary precautions to reduce risk, if however you would prefer for us not to visit your premises please let us know and we can arrange alternative on-line meetings and CPDs.
- We increased stock and have pulled forward component supplies from affected overseas areas before the restrictions came into force and our production facilities and stores continue to operate with the necessary precautions in place.
- We are committed to doing everything possible to ensure the continuity of all our goods & services and are in regular contact with our global supply base with regards to the latest situation in their particular location.
The systems, procedures, and continuity measures implemented during this period now form part of our long-term resilience and emergency response framework.
From maintaining safe working practices to safeguarding supply chains and supporting essential infrastructure, we remain committed to ensuring reliable service delivery in times of disruption, whether due to public health crises, supply chain volatility, or wider national emergencies.
Our focus has always been clear: protecting service continuity, safeguarding our people, and maintaining the operational integrity our customers rely on.
If you would like any more information about the above, get in touch with our team today.
