M&E division sales manager, Laurie Pomeroy is committed to delivering the very best in customer service. We talk to him about what working at Dutypoint means to him – and what a post-Brexit future may hold for the company.
What is your role at Dutypoint?
I head up the Divisional Sales Team that focuses on selling to the mechanical and electrical sector. As well as managing the team, I try to spend as much time as possible in contact with customers and provide extra assistance on more complex projects. Keeping a direct line of communication with our customers helps me better understand their requirements and the sector as a whole.
What were you doing before you joined Dutypoint?
I joined the Dutypoint Team in 2008. Before that I was working in the sales department of a company called Presco selling presentation products to the print trade. Somewhere in between I also had a brief stint selling fire extinguishers, but when the opportunity came up at Dutypoint it was impossible to refuse.
What has been your proudest moment at Dutypoint?
This is difficult to pick but an occasion comes to mind when I was working in the repair and distribution team. It was a Friday and I received an enquiry for an urgent breakdown at a university – if they didn’t have a replacement pump by Monday they would have to send people home.
We struggled to find a suitable pump – and when we did it was in Austria. As if that wasn’t bad enough we then discovered we’d missed the deadline for same-day delivery. However, determined not to be defeated we organised a dedicated vehicle to collect the pump and it was delivered to the uni on Monday morning.
What do you enjoy most about your job?
I would have to say that it’s the time I spend with the rest of my team. We have particularly enthusiastic sales meetings which are always good fun – as well as being highly productive. I also enjoy going out on joint visits to our customers.
How does Dutypoint differentiate itself from competitors?
As a company, we can offer a wide range of products to our clients, including totally bespoke packages. I also believe that our dedication to providing on-time customer service is another factor which undoubtedly sets us apart from the rest.
Why is charitable giving so important to Dutypoint?
From what I have observed, there is a culture that runs throughout the company focused on giving to the less advantaged. This creates a positive attitude that impacts the whole organisation – and beyond.
What does the future hold for Dutypoint?
The future looks very promising! Dutypoint has invested in both people and innovation in order to stay ahead in the market – not just now, but in the future too. We are aware that Brexit has created a certain amount of uncertainty in the marketplace, but we’re not letting that daunt us.